B2B Returns and Claims
This policy applies to wholesale and closeout orders. Because many items are limited-stock or clearance goods, returns are accepted only under the conditions below.
Inspection Period
Please inspect goods and report shortages, wrong items, visible damage or quality issues within 7 business days after delivery. Keep the original packaging and provide clear photos or video, the packing list, invoice number and a description of the issue.
Approved Remedies
After review, an approved claim may be resolved by replacement, product credit, refund or another written agreement. We may request that affected goods be returned or held for inspection. Do not send a return without written authorisation.
Not Accepted by Default
- Returns sent without prior authorisation.
- Change-of-mind returns for goods marked final sale, closeout, customized or made to order.
- Damage caused by storage, handling, alteration or use after delivery.
- Claims made after the inspection period, unless required by applicable law.
Return Shipping and Restocking
Where the claim is approved because of our error or a verified quality issue, we will discuss return shipping and replacement arrangements. For other approved returns, return freight, duties and a reasonable restocking charge may apply.
Contact
Submit claim details through the Contact page and include the original order or invoice reference. We will confirm the next steps in writing.
Last updated: October 5, 2026
